Terms and Conditions
Our Terms and Conditions (T&C’s) of sale outline the agreement or contract between us at Bell & Walsh and you the customer. Shopping on line is regulated – the laws which apply to traditional retail often apply to online selling and there are other regulations which apply specifically to online retail namely the Consumer Protection Regulations 2000 (Distance selling) and Privacy and Electronic Communications Regulations 2003 including compliance with the General Data Protection Regulations (where personal information is collated). The information below aims to give you, the customer, clear information about our company, the goods we offer, terms of payment and delivery and the right to cancel for non-personalised items.
About Us
We are an online shop www.bellandwalsh.co.uk offering personalised artwork and gifts for special occasions and a range of non-personalised gifts. We started our company back in 2007 making Framed Names and Personalised gifts (www.framednames.co.uk). In 2011 we decided to extend our gift range but in 2018 decided to go back to our roots by just selling our personalised art work. We have extended our range and kept our Bell & Walsh name. If you would like to contact us please see our ‘contact us’ section for a web form or e-mail us at sarah@bellandwalsh.co.uk.
Goods and Services Offered
At Bell & Walsh we offer a selection of personalised artwork and non-personalised gifts. The gifts are for decorative purposes and are not intended for use as toys. All photographs on our website are for representational purposes – we take the utmost care in ensuring our photographs and descriptions are accurate however there may be some slight colour variation due to limitations of web browsers or photography. Many items are handmade so there may be slight colour variation but this is tonal and will not be vastly different. We include measurements and product details for each product – please check these details carefully for scale. If you have any queries please do not hesitate to contact us. If for any reason a product is out of stock but has been purchased, we will notify you immediately and offer a refund or agree a new timescale for delivery with you.
Ordering & Payment
Ordering is via our website. We have tried hard to create a simple ordering process which takes just a few minutes to complete and we use Stripe as we want our customers to be able to shop safely and securely – by using a 3rd party secure service, we do not see any of your financial details – the orders are processed via Stripe.
We will not send the items to you until full payment has been made and cleared. Once you have placed your order, we at Bell & Walsh will send you an email confirming your order, which outlines the items you have purchased and the delivery address you have selected to send the items to (you have the option of selecting a delivery address when you check out on our website).
Cost & Delivery Charges
Please see our cost and delivery section for full details – we have a range of options which we hope will suit your needs. We now offer FREE standard delivery on orders over £28. If you need your item sooner, please get in touch with us and we can try and speed up the process and can send items for a quicker delivery for an additional cost.
Cancellations & Returns
We truly hope and trust you will love your gifts! If for any reason you are not happy please contact us immediately so we can help resolve the situation.
Personalised Items – for gifts which are personalised or bespoke orders, once you have confirmed your order, we can not offer a refund as all items are made to order and are specific to the personalised details you have provided so can not be resold. Please check the personalised details carefully (e.g name and your message) as if a mistake has been made by you on personalised items and the order has been placed and confirmed we can not accept responsibility.
In the unlikely event that your item has been damaged in transit, please contact us immediately. You will need to return the item to us in its original packaging within 7 days in order to receive a refund or exchange (less p&p costs). We recommend you return the item via a ‘signed for’ service as we can not offer a refund until the item has been returned to us. Please note the cost of posting an item back to us is at your expense. We provide a full refund of the purchase but not your postage.
Any agreed refund will be processed using the original method of payment e.g. usually refunded back on to a credit/debit card.
This does not affect your statutory rights.
Non-personalised gifts
Under the distance selling regulations, customers can ask for a refund of non-personalised items within 14 days of receiving the item but must notify us via e-mail within the 14 day time period. Refunds are only provided once the item has been returned to us – this must be within 14 days from you telling us you no longer require the item. All items must be returned in their original condition. We recommend you return the item via a ‘signed for’ service as we can not offer a refund until the item has been returned to us.
Please note the cost of return delivery i.e. posting an item back to us is at your expense. We provide a full refund of the purchase but not your postage.