Cost & Delivery Charges
All our gifts are made to order and we have a range of delivery options to suit your needs.
UK Mainland Addresses – FREE UK standard delivery.
Standard delivery is FREE on all orders to UK mainland addresses via Royal Mail tracked service or courier. Our personalised items are made to order and we aim to make and post the gift within 5-7 days of receiving the order. Standard delivery is via a tracked service and delivery timescales are 3-5 days. If you need a personalised item sooner, please contact us and we will try our best to make this happen for you and can arrange postage via special delivery to speed the process up!
Once posted, Royal Mail aim to deliver within 3-5 working days, although they do not guarantee this time frame (please allow longer for busy periods such as Christmas, bank holidays, bad weather or industrial action days – we will not be held liable if delays to postage occur by such factors outside our control). If you have an urgent order we will do our best to make this happen for you and can send some items with a faster delivery timescale (see Urgent Orders).
Urgent Orders (guaranteed specific date delivery – UK)
If you have an urgent order, we can arrange to post your gift using special delivery – this guarantees a specific delivery date (Monday to Friday) by 1pm – we charge extra for this service but it is purely to cover the cost of postage . This service costs from £5.45 depending on the size and weight of the item. We can send personalised gifts via special delivery which speeds up the delivery process but they can not be sent next day as the framed names and personalised prints are handmade to order so require at least a few days to make! Items posted on a Friday will NOT have a saturday delivery (as saturday deliveries cost significantly more!) If you have any queries please contact us at email@example.com and we will do our best to help you.
Delivery to Ireland & Europe
We will ship to Ireland and European countries and only charge the postage cost (no added extras) – please contact us if you would like to place an order so we can provide an accurate postage cost – firstname.lastname@example.org